Solidarity Privacy Policy & Website Disclaimer

Last Updated January 1, 2026

Privacy Policy

This Privacy Policy sets out how Solidarity Therapy Inc. ("Solidarity Therapy," "we," "us," or "our") collects, uses, discloses, retains, and safeguards personal and personal health information in accordance with applicable Canadian privacy legislation and professional regulatory standards, including:

Personal Information Protection and Electronic Documents Act (PIPEDA)
BC Personal Information Protection Act (PIPA)
College of Complementary Health Professionals of BC (CCHPBC) requirements, where applicable
BC Association of Clinical Counsellors (BCACC) Standards of Practice
BC College of Social Workers (BCCSW) Standards of Practice

Where relevant, this policy also reflects privacy and security principles aligned with the U.S. Health Insurance Portability and Accountability Act (HIPAA) as a best-practice framework. HIPAA does not replace or override Canadian privacy law.

This policy applies to users of https://www.solidaritytherapy.ca (the “Site”), prospective clients, and current and former clients of Solidarity Therapy.

1. Accountability

Solidarity Therapy Inc. is responsible for personal information under its custody or control and ensures compliance with applicable privacy legislation. All clinicians and staff are bound by confidentiality obligations and their respective professional codes of ethics.

2. Definition of Personal Information

"Personal Information" means information about an identifiable individual, including personal health information, as defined under PIPEDA and BC PIPA.

3. Collection of Personal Information

We collect only the personal information necessary for identified purposes, which may include:

Identifying and contact information
Intake, assessment, and clinical records
Appointment scheduling, billing, and payment information
Communications between you and Solidarity Therapy
Website usage information

Information is collected directly from you unless otherwise permitted or required by law.

4. Purposes of Collection and Use

Personal information is collected and used for the following purposes:

Provision of counselling and related therapeutic services
Assessment, treatment planning, and record keeping
Communication regarding services and policies
Professional, legal, ethical, and insurance compliance
Practice administration and quality assurance

Personal information is not used for secondary purposes without consent, unless authorized or required by law.

5. Consent

Consent is obtained in accordance with PIPEDA and PIPA and may be express or implied, depending on the sensitivity of the information and the context. Consent may be withdrawn at any time, subject to legal and professional obligations.

6. Disclosure of Personal Information

Personal information may be disclosed only in the following circumstances:

With the client’s informed, written consent
Where required or authorized by law (e.g., risk of serious harm, child protection, court order)
For professional consultation or supervision, in accordance with ethical standards
To service providers assisting with practice operations, subject to confidentiality and security safeguards

7. Electronic Records and Third-Party Service Providers

Solidarity Therapy uses Jane App, a Canadian-based electronic practice management system, to store and manage client records. Jane App employs administrative, physical, and technical safeguards consistent with Canadian privacy requirements.

Solidarity Therapy remains responsible for personal information stored with third-party service providers.

8. Safeguards

We employ reasonable safeguards appropriate to the sensitivity of the information, including:

Secure electronic storage systems
Role-based access controls
Professional confidentiality obligations

Absolute security cannot be guaranteed.

9. Retention of Records

Client records are retained in accordance with legal and professional requirements, including a minimum retention period of seven (7) years from the date of last contact for adult clients, unless a longer period is required.

10. Access, Correction, and Complaints

Clients may request access to or correction of their personal information, subject to legal and ethical limitations. Requests must be submitted in writing.

Complaints regarding privacy practices may be directed to Solidarity Therapy. Clients also have the right to complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

11. Website Data, Cookies, and Electronic Communication

The Site may collect log data and use cookies for administrative and analytical purposes. Electronic communications are not guaranteed to be secure, and users are advised not to transmit sensitive personal health information through the Site.

12. Policy Updates

This Privacy Policy may be amended from time to time. Updated versions will be posted on the Site with a revised effective date.

Privacy Summary

We respect your privacy and take confidentiality seriously.

In simple terms:

We only collect information we need to provide counselling and run our practice
Your information is kept confidential and secure
We do not share your information without your consent, unless required by law
Your records are stored securely using a Canadian system (Jane App)
You can ask to see or correct your information

If you have questions about your privacy, you are encouraged to ask.

Website Disclaimer

The content on https://www.solidaritytherapy.ca is provided for general informational and educational purposes only. While we strive for accuracy, Solidarity Therapy makes no guarantees regarding completeness or reliability.

Use of this Site does not create a therapist–client relationship. Therapy services are provided only after formal intake, informed consent, and agreement with a licensed clinician.

External Links

Links to third-party websites are provided for convenience. Solidarity Therapy does not control or endorse external content and is not responsible for third-party privacy practices.

Professional Disclaimer

Information on this Site is not a substitute for professional counselling, medical care, diagnosis, or treatment. Always seek support from a qualified professional for individual concerns.

If you are in crisis, contact emergency services or a local crisis line immediately.

Regulatory Standards

Solidarity Therapy clinicians practice in accordance with applicable professional, ethical, and regulatory standards, including those established by:

College of Complementary Health Professionals of BC (CCHPBC), where applicable
BC Association of Clinical Counsellors (BCACC)
BC College of Social Workers (BCCSW)